Cookie Policy
Last updated: June 2026
This Cookie Policy explains how Panexis uses cookies and similar browser technologies across the public website, logged-in workspace, customer portal, surveyor tools, fitter workspace, billing flows, and support features.
Cookies are small text files placed on your device by a website. We may also use similar technologies such as local storage, session storage, pixels, tags, and server-side logs. Some are required for Panexis to work, while others help us understand usage, improve the service, support users, or measure marketing activity.
How we use cookies
Panexis uses cookies to keep users signed in, protect forms and secure sessions, remember practical interface preferences, operate customer-facing documents and portals, measure site performance, and, where enabled, support billing, analytics, advertising, and support chat.
Strictly necessary cookies
These cookies are needed for the service to function. They support login sessions, authentication, CSRF protection, security checks, tenant or workspace routing, payment checkout sessions, and load balancing or firewall protection where used.
You can block these cookies in your browser, but parts of Panexis may stop working properly.
Functional and preference cookies
These help Panexis remember practical choices such as interface state, dashboard preferences, quote designer state, collapsed panels, draft form state, selected views, and cookie consent preferences.
Analytics and performance cookies
Where enabled, these help us understand how visitors and users move through Panexis, which pages are useful, where errors occur, and how quickly pages load. We may use tools such as Google Analytics, Microsoft Clarity, application performance monitoring, and server logs.
Advertising and measurement cookies
Where enabled, we may use Google tags, Google Ads, Meta or Facebook pixels, Microsoft Advertising, and similar technologies to measure campaigns, understand referrals, and show relevant marketing. These tools may set cookies or use pixels to identify visits, conversions, or audience segments.
Payments, billing, and referrals
If Mollie, Stripe, or another payment provider is enabled, that provider may set cookies or use similar technologies to operate checkout, fraud prevention, payment authentication, billing sessions, and payment status checks. If we use partner or referral arrangements, including Mollie referral activity, related tracking may be used where permitted and disclosed.
Support and embedded services
Where enabled, support tools, live chat, help widgets, embedded video, maps, or document viewers may set cookies. This may include services such as help desk tools, AI support chat, YouTube, Vimeo, Google services, or other embedded third-party providers.
Cookie categories
| Category | Purpose | Examples | Typical duration |
|---|---|---|---|
| Strictly necessary | Secure login, session management, CSRF protection, checkout security, tenant routing, and core app operation. | Panexis session cookies, remember-me cookies, security cookies, payment checkout cookies. | Session to 12 months, depending on the feature. |
| Functional | Remember practical user choices and interface state. | Dashboard view, collapsed panels, quote designer state, consent preference, workspace filters. | Session to 12 months. |
| Analytics and performance | Measure usage, diagnose errors, improve journeys, and monitor page performance. | Google Analytics, Microsoft Clarity, server logs, application monitoring. | Session to 24 months, depending on provider settings. |
| Advertising and measurement | Measure campaigns, referrals, conversions, and future remarketing activity. | Google tags, Google Ads, Meta/Facebook pixel, Microsoft Advertising/Bing. | Session to 24 months, depending on provider settings. |
| Third-party content and support | Operate embedded content, support widgets, chat, forms, documents, or customer help tools. | YouTube, Vimeo, support chat, help desk tools, AI support features, document viewers. | Session to 24 months, depending on provider settings. |
| Payments and billing | Process payments, prevent fraud, complete authentication, and maintain billing sessions. | Mollie, Stripe, PayPal, Amazon Pay, or other enabled payment providers. | Session to 24 months, depending on provider settings. |
Third-party services
Some cookies are placed by third-party providers. These providers may process data according to their own privacy and cookie policies. Third-party services may include analytics providers, payment processors, advertising platforms, security providers, support platforms, and embedded media providers.
We aim to keep third-party use limited to what is useful for operating, improving, supporting, and marketing Panexis. The exact cookies used may change as providers update their technology or as features are enabled or disabled.
Managing cookie preferences
Where a cookie banner or preference centre is available, you can use it to accept, reject, or change non-essential cookie choices. Strictly necessary cookies cannot usually be disabled from the preference centre because the service depends on them.
You can also manage or delete cookies through your browser settings. Browser controls vary, but common guidance is available from:
Changes to this policy
We may update this Cookie Policy when Panexis features, providers, payment options, marketing tools, or legal requirements change. The latest version will be available on this page.
Contact
If you have questions about this Cookie Policy, contact us at privacy@panexis.uk.