Privacy Policy

Panexis respects your privacy and is committed to protecting personal data. This privacy notice explains how we collect, use, store, and share personal data when you visit our website, create an account, use the Panexis platform, receive customer portal access, or otherwise interact with us.

This notice should be read alongside our terms, cookie policy, and any additional notice shown when a specific feature collects or processes personal data.

Who We Are

Panexis is operated by Meakes LTD. For the purposes of this privacy notice, "Panexis", "we", "us", and "our" refer to Meakes LTD where it is responsible for deciding how personal data is used.

Legal entity: Meakes LTD
Postal address: 47A Maylands Avenue, Hemel Hempstead, HP2 7FU
Email: privacy@panexis.uk
Telephone: 07968 322556

You have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection issues. We would appreciate the chance to deal with your concerns first, so please contact us using the details above.

Important Information

Our website and platform are intended for business users, installers, surveyors, suppliers, and customers connected to window, door, and installation workflows. They are not intended for children and we do not knowingly collect data relating to children.

Please keep your account and contact details accurate and tell us if your personal data changes during your relationship with us.

Our website and platform may include links to third-party websites, plug-ins, integrations, or applications. We do not control those third-party services and are not responsible for their privacy notices.

The Data We Collect

Personal data means information about an individual from which that person can be identified. We may collect, use, store, and transfer the following categories of personal data:

• Identity Data, including first name, last name, username, role, title, business name, and account owner details.
• Contact Data, including postal addresses, email addresses, telephone numbers, billing details, customer addresses, delivery addresses, and site addresses.
• Account Data, including login credentials, user roles, module access, workspace settings, subscription plan, tenant settings, branding, and permissions.
• Operational Data, including customers, jobs, quotes, surveys, project records, supplier records, pricing records, production lines, fitting schedules, service calls, notes, photos, documents, PDFs, certificates, and sign-off records.
• Transaction Data, including subscription, payment, invoice, checkout, and billing history information.
• Technical Data, including IP address, login data, browser type and version, time zone, device information, operating system, platform, logs, and diagnostic data.
• Usage Data, including how you use our website, platform, customer portal, support tools, and product features.
• Marketing and Communications Data, including your marketing preferences, communication preferences, campaign responses, and tracking technology interactions.

We may also use aggregated or anonymised data for analysis, reporting, product improvement, and business planning. Aggregated data does not directly identify you, but if we combine it with personal data so that it can identify you, we treat it as personal data.

We do not intend to collect special category data, such as health data, race or ethnicity, religious beliefs, political opinions, trade union membership, genetic or biometric data, or criminal offence data. Please do not add this type of information to Panexis unless it is strictly necessary for your own lawful business purpose.

How We Collect Data

We collect personal data in several ways, including:

• Direct interactions, when you create an account, start a trial, subscribe, complete onboarding, enter workspace details, upload files, request support, submit a form, update settings, or communicate with us by email, phone, chat, or other channels.
• Platform use, when you or your team add customers, jobs, quotes, surveys, properties, units, suppliers, production data, fitting schedules, service calls, photos, notes, documents, or customer portal records.
• Automated technologies, including cookies, pixels, server logs, device identifiers, analytics, diagnostics, and similar tracking technologies.
• Third parties and public sources, such as analytics providers, advertising networks, search information providers, payment providers, finance providers, email delivery services, support tools, Companies House, and other publicly available sources.

How We Use Personal Data

We only use personal data where we have a lawful basis. The most common lawful bases are performance of a contract, legitimate interests, compliance with a legal obligation, and consent where required.

Tracking Technology And Analytics

We may use cookies, pixels, tags, web beacons, server logs, and similar technologies to understand website activity, improve performance, measure campaigns, support security, and provide relevant advertising. Please also see our cookie policy.

Facebook Conversion Pixels

We may use Meta/Facebook conversion pixels or similar advertising technology from Meta Platforms. These tools help us understand what users do after seeing or clicking an advert, measure advertising effectiveness, build audiences, and support remarketing. Data collected through these tools may be processed by Meta in accordance with Meta's privacy terms and advertising settings.

You can manage Facebook advertising preferences through your Meta account settings, including at https://www.facebook.com/settings/?tab=ads.

Google Analytics And Google Tag Manager

We may use Google Analytics, Google Tag Manager, Google Enhanced Conversions, Google Ads, and related Google services to understand website use, measure traffic, manage tracking tags, improve content, and assess advertising performance. These services may collect Technical and Usage Data, including device information, browsing activity, and approximate location data.

Where available, we use appropriate configuration options such as IP anonymisation, consent controls, and tag management settings. You can find more information about Google's privacy practices at https://policies.google.com/privacy and about the Google Analytics opt-out tool at https://tools.google.com/dlpage/gaoptout.

Microsoft Clarity

We may use Microsoft Clarity and Microsoft Advertising to understand how visitors interact with our website through behavioural metrics, heatmaps, and session replay. This helps us improve website usability, support marketing, identify technical issues, and protect the service. More information is available in the Microsoft Privacy Statement.

Live Chat And Support Tools

We may use live chat, help desk, ticketing, or agentic support tools to provide support. These tools may process names, email addresses, IP addresses, messages, workspace context, and technical diagnostics where needed to respond to support requests. We may use tools such as Tawk.to or similar providers.

Email And Newsletter Tracking

If we send newsletters or product emails, they may include tracking pixels or link tracking that tells us whether an email has been opened and which links were clicked. We use this to understand engagement and improve future communications. You can opt out of marketing emails using unsubscribe links or by contacting us.

Payment Providers And Finance Services

We may use payment, billing, and finance providers such as Mollie, Stripe, PayPal, SagePay, Worldpay, Novuna Consumer Finance, Amazon, eBay, or other providers as the service develops. These providers may process payment, billing, transaction, fraud prevention, and checkout information in accordance with their own privacy notices and contractual terms.

Panexis may receive referral, partner, or commission payments from providers such as Mollie where a user chooses to sign up for or connect those services through Panexis. This does not change your data protection rights.

Disclosures Of Personal Data

We may share personal data with trusted third parties where needed to provide and operate Panexis. These may include:

• payment providers, billing platforms, finance providers, and fraud prevention services;
• hosting, database, infrastructure, security, backup, and monitoring providers;
• email, SMS, communications, live chat, help desk, and support providers;
• analytics, advertising, tag management, and marketing providers;
• professional advisers, including lawyers, accountants, auditors, insurers, and bankers;
• HM Revenue & Customs, regulators, courts, law enforcement, and other authorities where required;
• manufacturers, warranty providers, installers, surveyors, repair agents, delivery networks, suppliers, review aggregators, and customer-selected partners where relevant to a job, project, quote, or service workflow;
• third parties involved in a business sale, transfer, merger, acquisition, restructuring, or investment.

We require service providers acting on our behalf to respect the security of personal data and to process it only for agreed purposes and in accordance with our instructions.

International Transfers

Some external providers may process personal data outside the UK or European Economic Area. Where this happens, we use appropriate safeguards such as adequacy decisions, approved contractual clauses, provider data processing agreements, and other legally recognised transfer mechanisms.

Data Security

We use appropriate technical and organisational measures to protect personal data from accidental loss, unauthorised access, misuse, alteration, disclosure, or destruction. Access is limited to people and providers who need it for business, support, legal, security, or operational reasons.

No online system can be guaranteed to be completely secure. You are responsible for keeping login credentials confidential, using appropriate access permissions, and ensuring that data entered into Panexis is lawful and appropriate for your own business.

How Long We Keep Personal Data

We keep personal data for as long as needed to provide the service, maintain account and billing records, support customer and job history, comply with legal, accounting, tax, and reporting obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

Where possible, we may anonymise personal data so it can no longer identify an individual. Anonymised data may be used indefinitely for reporting, product improvement, statistics, and business planning.

Your Legal Rights

Depending on the circumstances, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete personal data;
• request erasure of personal data;
• object to processing based on legitimate interests or direct marketing;
• request restriction of processing;
• request transfer of personal data to you or another provider;
• withdraw consent where processing is based on consent.

To exercise your rights, contact us at privacy@panexis.uk. We may need to confirm your identity before responding. We usually respond within one month, although complex or repeated requests may take longer.

Marketing Choices

You can ask us to stop sending marketing messages at any time by using unsubscribe links, adjusting account preferences where available, or contacting us. Even if you opt out of marketing, we may still send service, billing, legal, security, or operational messages where needed.

We will obtain express opt-in consent before sharing personal data with third parties for their own direct marketing where required by law.

Cookies

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable cookies, parts of the website or platform may not work correctly. For more detail, please read our cookie policy.

Changes To This Notice

This version was last updated in June 2026. We may update this privacy notice from time to time. The latest version will be published on this page.

Glossary

Legitimate Interest means our business interest in running, improving, protecting, and developing Panexis, provided your interests and rights do not override that interest.

Performance of Contract means processing personal data where necessary to provide the service or take steps before entering into a contract.

Legal Obligation means processing personal data where necessary to comply with a law or regulatory requirement that applies to us.

Processor means a provider that processes personal data on our behalf and according to our instructions.

Controller means the organisation that decides why and how personal data is processed.